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CBC Managed Services | CBC EMEA

CBC Managed Services

Scalable solutions to help simplify IT operations

CBC EMEACBC Managed Services

As an IT(Information Technology) infrastructure Managed Services provider, CBC Infrastructure is in the business of making your life more comfortable, your business simpler and more productive.

CBC Managed Service offers scalable solutions to help simplify your IT operations with focus on mission-critical support for maximum solution availability to backup assistance for self-support customers.
We get to optimize your data center operations and by extension enhance your business service delivery to your numerous customers.

With CBC’s expertise in Managed Services, companies are saving substantially on the cost of maintaining experts for various devices and future-proofing their technology investments.

Our Support Categories

IT Support

Service plans at a glance

IT infrastructure support services

CBC Platinum Support
(Mission Critical Support)

Platinum Support is for customers who cannot afford down time. They need continuous high availability for mission- critical systems. It provides mainly proactive services that help avoid downtime. This is combined with a first – class responsiveness to technical issues.

CBC Gold Support
(Business-Critical Support)

Gold Support is for customers who need high availability for key business systems. It also combines proactive services that help avoid downtime with responsiveness to technical issues.

CBC Silver Support
(System Support)

The Silver Support program is for customers who want to take advantage of SUN/IBM/HP UNIX expertise to support OEMs hardware, software, and networking products. It includes basic on- site and telephone support.

CBC Bronze Support
(Self-Support)

Bronze Support is a highly affordable solution for self-sufficient customers who primarily need back-up assistance and parts replacement.

Our Enterprise Service Plan

To help ease the difficulty of IT management, CBC support services offers Enterprise Service Plan, a comprehensive portfolio of services that can be custom assembled to meet your IT requirements.

This combines a standard, base-level of support with optional service modules to create a flexible, semi-custom contract. Built on the foundation of

  • 24x7x365 hardware and Operating System (OS) support, which includes online and telephone support,
  • on-site support (with customer-defined response levels), quarterly true up’s, and replacement parts,

CBC Enterprise Service Plan provides the simplicity and ease of a single contract with a single price.

Optional Service Modules of our Support Scheme

  • Time To Restore (4 hour)
  • Site Resident Personnel
  • Onsite Managed Services
  • Onsite Managed  Spares
  • Single Point of Contact
  • Disk Retention Service
  • Multi-Vendor Support
  • Preventive maintenance Services
  • Operating Systems Support
  • VERITAS Storage Foundation
  • Remote Management
  • Back Up & Restore
  • Site Resident System Administrator
  • Firewall and Security
  • Network devices – Routers and Swicthes

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